Sign In
Case Manager II, HRA Scattered Site Housing

HRA Scattered Site Housing: This program provides 60 units of scattered-site supportive housing to chronically homeless single adults and adult families with family members who have a serious mental illness or substance use disorder, including those who may have a co-occurring serious mental illness and substance use disorder.  Supportive services will be provided in an effort to support clients maintain housing by being connected to services needed such as medical, mental health, substance abuse treatment, as well as benefits, legal, etc.


Essential Duties and Responsibilities:  The person filling this position is expected, under general supervision, to: (1) aid individuals and/or families requiring social service assistance; (2) interview and evaluate applicants for services, formulate service plans and goals, and aid clients to implement service plans; (3) locate and make use of appropriate community resources for clients; (4) evaluate actual living conditions of clients though home visits; including the following: 

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Review all documentation establishing clients' eligibility for program and make file copies.
  • Assist clients in completing all CAMBA intake applications and forms.
  • Create and maintain client files.
  • Conduct initial intake or assessment of clients and clients' families and/or periodic reassessments.
  • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
  • Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
  • Recommend and implement strategies to persuade clients to participate more fully in this process.
  • Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
  • Recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of area).
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • Plan, coordinate and facilitate social/peer support events, including group facilitation for clients.
  • Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
  • Carry and respond to after hour emergency phones on a rotational basis.
  • May prepare marketing materials for the program.
  • May input client data and client progress information into automated database.
  • May reach out and market the program to the community in order to recruit clients.
  • May prescreen clients over the telephone for eligibility and may schedule intake appointments.
  • May escort clients to appointments (educational, medical, social service, etc.)
  • May assist clients in completing applications for benefits and entitlements, and may process applications on clients' behalf.
  • May follow-up with clients for a period of time after successful completion of their primary goals to assure client stability.
  • Tasks may be modified, expanded and/or assigned over a period of time.


Minimum Education/Experience Required:

  • Bachelor's degree (e. g., B.A., B.S.W.) and at least two years of applicable experience and/or equivalent experience. 

Other Requirements:

  • Experience working with persons with a histories of homelessness, mental illness, and/or substance abuse.   ​​

back to Careers