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Case Manager, Flagstone Family Center

CAMBA operates two family homeless shelter programs funded by New York City Department of Homeless Services.  Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility.  Specifically, the Flagstone Family Center provides comprehensive case management services to 160 families who are in a Tier II transitional residence program for homeless families.  The facility consists of eight (8) four (4) story walk up apartment buildings on the east and west sides of the street.  There will be two main entrances: one for the east side of the street and one for the west.  Each building contains 20 apartments of varying sizes, each fully self-contained.  The Brooklyn CAMBA Cluster Program provides comprehensive case management services to up to 400 homeless families residing in cluster apartments in over 20 buildings throughout Brooklyn.  CAMBA provides safe, transitional housing with appropriate social services to assist the families in meeting their daily needs, and preparing for obtaining and rapidly moving to permanent housing.  Both programs are operated in accordance with Part 900 Regulations of the State of New York and with DHS guidelines. 


Essential Duties and Responsibilities:  The person filling this position is expected, under general supervision, to: (1) aid individuals and/or families requiring social service assistance; (2) interview and evaluate applicants for services, formulate service plans and goals, and aid clients to implement service plans; (3) locate and make use of appropriate community resources for clients; (4) evaluate actual living conditions of clients though home visits; including the following: 

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Review all documentation establishing clients' eligibility for program and make file copies.
  • Assist clients in completing all CAMBA intake applications and forms.
  • Create and maintain client files.
  • Input client data and client progress information into CARES database.
  • Conduct initial intake or assessment of clients and clients' families and/or periodic reassessments.
  • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
  • Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
  • Recommend and implement strategies to persuade clients to participate more fully in this process.
  • Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
  • Recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of area).
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.
  • May evaluate actual living conditions of clients through home visit.
  • May prepare marketing materials for the program.
  • May reach out and market the program to the community in order to recruit clients.
  • May prescreen clients over the telephone for eligibility and may schedule intake appointments.
  • May act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
  • May escort clients to appointments (educational, medical, social service, etc.)
  • May assist clients in completing applications for benefits and entitlements, and may process applications on clients' behalf.
  • May follow-up with clients for a period of time after successful completion of their primary goals to assure client stability.
  • Tasks may be modified, expanded and/or assigned over time.

 

Minimum Education/Experience Required:

  • HS Diploma or GED and four years of applicable experience and/or equivalent exp.

 

Other Requirements:

  • Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.
  • May be required to become First Aid/CPR certified.
  • May be required to become certified in overdose prevention.
  • Bi-lingual preferred. ​

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