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Program Manager (Clinical), Health Home

​CAMBA's Health Home program is an innovative new model of care management focused on improving the health outcomes for individuals with severe mental illness & other complex chronic illnesses through coordinated networks of medical, psychiatric, behavioral health, social service & housing providers. Staff will use cutting-edge health information technology & a unified plan of care to ensure all clients connect to & maintain primary medical care, prevent hospital stays, &/or reduce the length of hospitalizations. CAMBA's participation in health home places it at the forefront of a broad system wide change that will have a significant impact on many human services sectors.

 

Essential Duties and Responsibilities:  The person filling this position is expected, under general direction, to: (1) manage one or more programs which require contact with internal and/or external clients and/or the community; (2) has understanding of all aspects of contract requirements and communicate this understanding to staff; and (3) participate in program design; including the following: 

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individual's identifiable health information.
  • Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients.
  • Develop and implement a system to ensure that clients maintain their medication compliance on a weekly basis.
  • Communicate with peers in other CAMBA programs on issues related to client progress and best program practices.
  • Work with direct reporting staff to set staff performance targets in accordance with contract requirements.
  • Oversee all program operations and manage direct reporting program staff and their subordinates (i.e. conduct regular clinical supervision to address crisis situations and complex mental health/substance abuse cases).
  • Develop, implement and document all program activities.
  • Develop and implement Quality Assurance measures to ensure quality service delivery to clients.
  • Ensure that all client files and program files are kept in compliance with CAMBA's and funder's standards.
  • Coordinate and supervise programmatic activities of direct reporting staff.
  • Observe direct reporting staff engaging with clients and/or supervisory staff.
  • Conduct client and program progress reviews with staff.
  • Prepare, review and ensure the accuracy and timeliness of, Medicaid billing documents, contract reports and statistical information for both CAMBA management and funder use.
  • Analyze program and demographic data to make programmatic improvements.
  • Oversee onsite and organize offsite training opportunities for professional development of staff.
  • Confer with the Senior Vice-President and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
  • Participate in staff/funder/outside agency meetings as requested.
  • Review and sign time sheets.
  • Prepare performance appraisals for direct reporting program staff.
  • Immediately report to the appropriate Senior Vice-President any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability.
  • May participate in recruiting and interviewing of potential staff.
  • May interact with funders.
  • May make hiring and firing recommendations to appropriate Senior Vice-President/Executive Vice-President (in consultation and agreement with Human Resources).
  • May have direct client service/program responsibilities in addition to the above.
  • Tasks may be modified, expanded and/or assigned over time.

 

Minimum Education/Experience Required:

  • Master's degree and five years of applicable experience, and/or equivalent experience. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).

 

Other Requirements:

  • Knowledge about, understanding of, and ability to work closely with, persons with chronic illnesses.
  • Experience with public speaking, leading teams, team building, and community networking.
  • Experience with the use of technology and the integration of technology into program workflow.
  • Experience with community outreach and/or sales.  
  • Bi-lingual English with any one of the following languages: Spanish, Russian, Haitian-Creole, Chinese (Mandarin or Mandarin/Cantonese) preferred.
  • Some evening/weekend availability may be required. 

 

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