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Assistant Program Manager, Health Home

​CAMBA's Health Home program is an innovative new model of care management focused on improving the health outcomes for individuals with severe mental illness & other complex chronic illnesses through coordinated networks of medical, psychiatric, behavioral health, social service & housing providers. Staff will use cutting-edge health information technology & a unified plan of care to ensure all clients connect to & maintain primary medical care, prevent hospital stays, &/or reduce the length of hospitalizations. CAMBA's participation in health home places it at the forefront of a broad system wide change that will have a significant impact on many human services sectors.


Essential Duties and Responsibilities:  The person filling this position is expected, under general direction, to ensure the smooth day-to-day running, coordination and supervision of all program-related staff and services in accordance with all program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols; including the following: 

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Communicate with peers in other CAMBA programs on issues related to client progress.
  • Understand all aspects of contract requirements and communicate this understanding to staff.
  • Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
  • Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
  • Prepare contract reports and statistical information for both CAMBA management and funder use.
  • Complete program forms and reports for agency finance, payroll and human resources departments as required.
  • Understand and assist with all aspects of contract requirements and communicate this understanding to staff.
  • Assist with supervision of program operations and manage direct reporting program staff and their subordinates.
  • Assist with coordination and supervision of programmatic activities of direct reporting staff.
  • Conduct client and program progress reviews with staff.
  • Assist with program enrollment and Medicaid billing administration such as Medicaid status checks and claims, client enrollment, program transfers and enrollment conflicts
  • Prescreen clients over the telephone for eligibility and may schedule intake appointments.
  • Train staff in program responsibilities, processes and procedures and ensure that all staff meets contract requirements in their daily work.
  • Observe direct reporting staff engaging with clients and/or supervisory staff.
  • Assist in the analysis of program and demographic data to make programmatic improvements.
  • Organize onsite and offsite training opportunities for professional development of staff.
  • Assist the Program Manager in providing oversight and administration of all aspects of the program, particularly in his/her absence.
  • Confer with the Program Manager, Program Director, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
  • Attend staff/funder/outside agency meetings as requested.
  • May develop appropriate marketing material and marketing/outreach strategies for the program.
  • May network both within and outside CAMBA to expand client recruitment and opportunities for client success.
  • May review and sign time sheets.
  • May prepare performance appraisals for direct reporting staff.
  • May conduct initial intake or assessment of clients and clients' families and periodic reassessments.
  • May have direct client service/program responsibilities in addition to the above.
  • Tasks may be modified, expanded and/or assigned over a period of time.


 
Minimum Education/Experience Required:

  • Bachelor's degree (B.A.) and two years of applicable experience and/or equivalent experience.​

Other Requirements:

  • Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.​

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