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Program Manager, HRA Scattered Site Housing

HRA Scattered Site Housing: This program provides 60 units of scattered-site supportive housing to chronically homeless single adults and adult families with family members who have a serious mental illness or substance use disorder, including those who may have a co-occurring serious mental illness and substance use disorder.  Supportive services will be provided in an effort to support clients maintain housing by being connected to services needed such as medical, mental health, substance abuse treatment, as well as benefits, legal, etc. ​


Essential Duties and Responsibilities:  The person filling this position is expected, under general direction, to: (1) manage one or more programs which require contact with internal and/or external clients and/or the community; (2) has understanding of all aspects of contract requirements and communicate this understanding to staff; and, (3) participate in program design; including the following:  ​

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Communicate with peers in other CAMBA programs on issues related to client progress and best program practices.
  • Work with direct reporting staff to set staff performance targets in accordance with contract requirements.
  • Develop and document all program activities.
  • Oversee all program operations and manage direct reporting program staff and their subordinates.
  • Develop and implement Quality Assurance measures to ensure quality service delivery to clients.
  • Ensure that all client files and program files are kept in compliance with CAMBA's and funder's standards.
  • Coordinate and supervise programmatic activities of direct reporting staff.
  • On a periodic basis, observe direct reporting staff engaging with clients and/or supervisory staff.
  • Conduct client and program progress reviews with staff.
  • Prepare, review and ensure the accuracy and timeliness of, contract reports and statistical information for both CAMBA management and funder use.
  • Analyze program and demographic data to make programmatic improvements.
  • Oversee onsite and organize offsite training opportunities for professional development of staff.
  • Confer with the Program Director and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
  • Participate in staff/funder/outside agency meetings as requested.
  • Review and sign time sheets.
  • Prepare performance appraisals for program staff.
  • Immediately report to the appropriate Program Director any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability.
  • May participate in recruiting and interviewing of potential staff.
  • May make hiring and firing recommendations to appropriate Program Director/Assistant Deputy Director/Deputy Director (in consultation and agreement with Human Resources).
  • May have direct client service/program responsibilities in addition to the above.
  • Tasks may be modified, expanded and/or assigned over time.



Minimum Education/Experience Required:

  • Bachelor's degree (B. A. or B. S.) and three years of applicable experience and/or equivalent experience.  Master's degree with relevant experience preferred. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).


Other Requirements:
  • Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.​

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