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Case Manager II, Harlem Housing Supportive Housing Program

CAMBA Harlem Housing Supportive Housing Program: is a collaboration of two buildings (James Bryant Homes and Vincent Cyrus Plaza 73) which were developed and are operated by the Addiction Rehabilitation Center Foundation, Inc., a nonprofit agency.  CAMBA Harlem Housing is comprised of two residential buildings located on East 129th street and the corner of Madison Avenue (JBH) and East 128th street between Madison and Park Avenues (VCP 73) in the East Harlem section of Manhattan.  The facilities will provide a combined 92 units of supportive housing to homeless or at-risk of homelessness, single adults (age 18 and over) diagnosed with HIV/AIDS, serious mental illness (SMI) or who are diagnosed as mentally ill and chemically addicted (MICA), currently known as persons with co-occurring disorders. CAMBA, Inc. is the on-site services provider at CAMBA Harlem Housing and provides case management and security services.


Essential Duties and Responsibilities:  The person filling this position is expected, under general supervision, to: (1) aid individuals and/or families requiring social service assistance; (2) interview and evaluate applicants for services, formulate service plans and goals, and aid clients to implement service plans; (3) locate and make use of appropriate community resources for clients; (4) evaluate actual living conditions of clients through home visits; including the following:  ​

  • Maintain professional relationships with clients and compliance with HIPAA regulations.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Review all documentation establishing tenants' eligibility for program and make file copies.
  • Create and maintain tenant files.
  • Conduct initial intake and assessment of tenants and tenants' families' needs and periodic re-assessments.
  • In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short-term and long-term tenant goals.
  • Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both within and outside CAMBA.
  • Work with tenants to break through barriers to tenant goals and to assist tenants in advocating for themselves and in moving toward self-sufficiency.
  • Conduct group sessions and/or workshops to assist tenants with independent living skills.
  • Recommend and implement strategies to persuade tenants to participate more fully in this process.
  • Monitor tenants' progress toward their goals via regularly scheduled telephone contact and/or face-to-face visits, and document via progress notes.
  • Participate in case conferences.
  • Follow-up with tenants and with referral organizations regarding tenant contact and progress with referral organization.
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • May recommend closing of cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of building).
  • May act as tenant liaison/tenant advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
  • May schedule appointments for tenant with referral organizations.
  • May escort tenants to appointments (educational, medical, social service, etc.)
  • May assist tenants in completing applications for benefits and entitlements, and may process applications on tenants' behalf.
  • May follow-up with tenants for a period of time after successful completion of their primary goals to assure tenant stability.
  • May evaluate actual living conditions of tenants through home visits.
  • May prepare marketing materials for the program.
  • May prescreen tenants over the telephone for eligibility and may schedule intake appointments.
  • May input tenant data and tenant progress information into automated database.
  • Tasks may be modified, expanded and/or assigned over time.


Minimum Education/Experience Required:

  • Bachelor's degree (e. g., B.A., B.S.W.) and two years of applicable experience and/or equivalent experience. 

Other Requirements:

  • Experience working with persons with homeless, HIV, mental illness, and/or substance abuse histories.  

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