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Supervisor I, Flagstone Family Center

CAMBA's Flagstone Family Center provides comprehensive case management services to 160 families who are in a Tier II transitional residence program for homeless families.  The facility consists of eight (8) four (4) story walk up apartment buildings on the east and west sides of the street.  There will be two main entrances: one for the east side of the street and one for the west.  Each building contains 20 apartments of varying sizes, each fully self-contained. 

 

Essential Duties and Responsibilities:  The person filling this position is expected, under general supervision, to ensure the smooth running and supervision of all facility/operations-related staff and services on a day-to-day basis, in order to ensure that all client goals, targets, and performance outcomes are met on a daily/weekly/monthly basis; including the following:​

  • Input client data using DHS' CARES database, as needed.
  • Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
  • Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc).
  • Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
  • Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
  • Ensure inventory of security equipment is up to date.
  • Ensure security of valuables and medications in safe/cabinet.
  • Retrieve, observe and document client's self-administration of medications, as appropriate.
  • Utilize performance management systems to encourage the ongoing communication process with direct staff in order to develop, enhance, sustain, and improve the employees' work performance. 
  • Manage and coordinate the day-to-day functions of the facility ensuring programming, rounds, and client care services are occurring. 
  • Implement strategies for effective team performance.
  • Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation. 
  • Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
  • Lead and participate in program meetings as requested.
  • Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings etc. to ensure appropriate staff are aware.
  • Monitor clients' safety and ensure safety policies and procedures are practiced daily.
  • Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
  • Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
  • Prepare performance appraisals for direct reporting staff.
  • Review and sign time sheets.

 

Minimum Education/Experience Required:

  • HS Diploma or GED and 3 years applicable experience, or Associate's degree (A.A.) and 2 years experience, or Bachelor's degree (B.A., B.S.W.) and/or equivalent experience.

 

Other Requirements:

  • Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.​

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