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Director of Social Services, Park Avenue Residence

CAMBA's Park Avenue Residence is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility.  It provides comprehensive case management services to 63 families who are in a transitional residence program for homeless families. 


Essential Duties and Responsibilities:  The person filling this position is expected, under general direction, to ensure the smooth day-to-day running, coordination and supervision of all case management staff and services in accordance with all program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols; including the following:

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Ensure that newly admitted clients receive social service intake with 48 hours of assignment to case manager.
  • Monitor and track client intakes and move-outs utilizing DHS rosters to update the Landing master roster daily.
  • Oversee all ACS cases and ensure that monthly tracking forms are completed and submitted to DHS.
  • Meet with community agencies to assist with high risk case conferences as needed.
  • Communicate with peers in other CAMBA programs on issues related to client progress.
  • Understand all aspects of contract requirements and communicates this understanding to staff.
  • Supervise a minimum of four direct reporting staff and their subordinates to ensure that clients complete tasks (such as gaining entitlements, employment and housing options).
  • Work with staff to set and achieve realistic monthly performance targets in accordance with contract requirements (such as completing ILPs, inspections, monitoring families with children age 0-24 months, ACS, LTS families and housing placements).
  • Teach, coach and work with direct staff regarding how to interact with and/or engage clients to maintain entitlements to become eligible for housing subsidies. 
  • Conduct weekly client progress reviews with staff.
  • Conduct periodic internal chart reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
  • Respond to critical incidences that require immediate attention.
  • Access client data using various tracking and program databases (i.e. - Client Tracking System (CTS), New York City Way, 4002 System).
  • Prepare contract reports and statistical information for both CAMBA management and funder use.
  • Assist in the analysis of program and demographic data to make programmatic improvements.
  • Organize onsite and offsite training opportunities for professional development of staff.
  • Assist the Senior Program Manager in providing oversight for all aspects of the program in his/her absence.
  • Confer with the Senior Program Manager, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
  • Attend staff/funder/outside agency meetings as requested.
  • Facilitate weekly meetings with social service staff to address client issues and progress.
  • Review and sign time sheets.
  • Prepare performance appraisals for direct reporting staff.
  • May develop appropriate marketing material and marketing/outreach strategies for the program.
  • May network both within and outside CAMBA to expand client recruitment and opportunities for client success.
  • May have direct client service/program responsibilities in addition to the above.
  • Tasks may be modified, expanded and/or assigned over a period of time.



Minimum Education/Experience Required:

  • Master's degree and three years of applicable experience, and/or equivalent experience. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).


Other Requirements:

  • Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.​

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