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Client Advocate II, Eviction Prevention Unit

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 160 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 20,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.  ​​

Located on‑site in two HRA Income Support Centers and Job Centers in Brooklyn, CAMBA's Eviction Prevention Unit (EPU) is targeted to 1,500 clients yearly at risk of becoming homeless, whose problems cannot be solved by the general Center staff.  CAMBA's client advocates help clients stabilize their housing and financial situations by providing education and health service referrals, as well as advocacy and referrals to legal services that will help them resolve problems with government benefits and housing. 

Responsibilities:  

  • Conduct initial and on-going risk assessments of clients and clients' families' situations and needs.
  • Assist clients in completing applications for benefits and entitlements, and process applications on clients' behalf.
  • Obtain and review FEPS/Jiggetts approval and request arrears checks from HRA within 48 hours.
  • Assist clients in completing all CAMBA intake applications and forms.
  • Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
  • Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face office visits, and document via progress notes.
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • Create and maintain client files and make copies of all client documents.
  • Follow-up with HRA regarding checks every 5 days and inform Office Aide when to pick-up checks.
  • Release checks to all appropriate parties within 5 days of receiving checks.
  • Expedite all emergency check follow-up and disbursements.
  • Complete case closing paperwork and mail clients a CAMBA case closing letter.
  • Act as peer mentor to Client Advocate I.

Requirements:

  • High school diploma or G.E.D. and at least two years of applicable experience and/or equivalent experience.

  • Program is located in community-based setting. Client Advocates must be able to adapt to the culture and environment of the location.

EOE: CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.​


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