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Office Aide, Eviction Prevention Unit

Located on‑site in two HRA Income Support Centers and Job Centers in Brooklyn, CAMBA's Eviction Prevention Unit (EPU) is targeted to 1,500 clients yearly at risk of becoming homeless, whose problems cannot be solved by the general Center staff.  CAMBA's EPU staff members help clients stabilize their housing and financial situations by providing education and health service referrals, as well as advocacy and referrals to legal services that will help them resolve problems with government benefits and housing. 

 

Essential Duties and Responsibilities:  The person filling this position is expected, under close supervision, to perform the following: (1) pick up rent arrears checks from various Job Centers and, on occasion, deliver checks to Landlords/Housing Court/Legal Offices as assigned; (2) act as messenger among various locations; and (3) schedule Intake appointments for potential clients (either over the telephone or in person); including the following:

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Provide coverage for receptionist at front desk.
  • Create client "intake package" for EPU use.
  • Notify potential clients of required documents to bring to meetings.
  • Conduct initial intake screening/interview.
  • Conduct service plan data entry, check request approvals and case closing notes into database.
  • Assist clients in completing all CAMBA intake applications and forms.
  • Review all documentation establishing clients' eligibility for program and may make file copies.
  • Follow-up with clients who missed appointments.
  • Refer all emergency cases to appropriate supervisor.
  • Assist with miscellaneous filing, faxing, and copying.
  • Enter client information into computerized database (i.e., service plan goals & FEPS/Jiggetts approval).
  • Generate monthly reports for supervisory review.
  • Log in all checks picked up into log book and give copies to Client Advocate.
  • Follow-up with clients and landlords.
  • Complete follow-up documentation and data entry.
  • May conduct follow-up with clients and landlords three months after EPU case is closed to track housing situation. (Must pull clients' old files prior to making calls. Must log all information and submit to Supervisor weekly.)
  • May submit weekly reports.
  • May coordinate non-clerical staff schedules and make appointments.
  • Tasks may be modified, expanded and/or assigned over a period of time.

Minimum Education/Experience Required:

  • High school diploma or G.E.D. and/or equivalent experience. 

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