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Supervisor I, Eviction Prevention Unit

Located on‑site in an HRA Job Center in Brooklyn, CAMBA's Eviction Prevention Unit (EPU) is targeted to 1,500 clients yearly at risk of becoming homeless, whose problems cannot be solved by the general Center staff.  CAMBA's EPU staff members help clients stabilize their housing and financial situations by providing welfare advocacy, assistance applying for housing benefits and other rental arrears assistance, as well as referrals to legal services that will help them resolve problems with government benefits and housing.  The program also makes referrals to other needed benefits and services to enhance housing stability, foster self-sufficiency and improve family functioning.


Essential Duties and Responsibilities:  The person filling this position is expected, under general direction, to ensure the smooth day-to-day running and supervision of program-related staff and services in accordance with all program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols; including the following:

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
  • Plan and organize program activities to maximize program contract's goals and performance targets.
  • Motivate, coach and counsel direct reporting staff to excel.
  • Improve teamwork among direct reporting staff as well as among peers.
  • Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
  • Work with direct reporting staff to improve work performance through client feedback, training, and other appropriate mechanisms.
  • Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
  • Administer constructive discipline to direct reporting staff, as needed.
  • Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
  • Monitor clients' progress towards their goals weekly.
  • Review all documentation related to clients' progress for accuracy, completeness, and clarity.
  • Review and sign-off on all client risk assessments, services plans and follow-up case notes.
  • Conduct regular file reviews and provide appropriate feedback to staff members.
  • Review FEPS/Jiggetts applications using checklist and submit application to OTDA
  • Review and complete daily EPU check tracking form and sign log book.
  • Release client checks to appropriate staff person and ensure timely check distribution to attorneys, landlords, agents, etc.
  • Manage emergency cases to ensure eviction prevention.
  • Participate in administrative and staff meetings as requested.
  • Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
  • May review and sign timesheets.
  • May prepare performance appraisals for direct reporting staff.
  • May prepare marketing materials for the program.
  • May reach out and market the program to the community in order to recruit clients.
  • May prescreen clients over the telephone for eligibility and may schedule intake appointments.
  • May conduct initial intake or assessment of clients and/or clients' families and periodic reassessments.
  • May have direct client service/program responsibilities in addition to the above.
  • May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.
  • Task may be modified, expanded and/or assigned over a period of time.



Minimum Education/Experience Required:

  • Bachelor's degree (e. g., B.A., B.S.W.) and/or equivalent experience (i.e - Prior FEPS and/or eviction prevention experience strongly preferred).

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