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Client Advocate I, Eviction Prevention Unit

Located on‑site in two HRA Income Support Centers and Job Centers in Brooklyn, CAMBA's Eviction Prevention Unit (EPU) is targeted to 1,500 clients yearly at risk of becoming homeless, whose problems cannot be solved by the general Center staff.  CAMBA's EPU staff members help clients stabilize their housing and financial situations by providing welfare advocacy, assistance applying for housing benefits and other rental arrears assistance, as well as referrals to legal services that will help them resolve problems with government benefits and housing.  The program also makes referrals to other needed benefits and services to enhance housing stability, foster self-sufficiency and improve family functioning.


Essential Duties and Responsibilities:  The person filling this position is expected, under close supervision, to: (1) Serve as a client liaison with outside organizations regarding such matters as education, healthcare, housing, social services, legal issues, etc; and (2) assist clients in attaining their goals by identifying and locating community resources for clients and by making referrals to appropriate services both within and outside CAMBA; including the following: 

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Conduct initial and on-going risk assessments of clients and clients' families' situations and needs.
  • Assist clients in completing applications for benefits and entitlements, and process applications on clients' behalf.
  • Obtain and review FEPS/Jiggetts approval and request arrears checks from HRA within 48 hours.
  • Assist clients in completing all CAMBA intake applications and forms.
  • Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
  • Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face office visits, and document via progress notes.
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • Create and maintain client files and make copies of all client documents.
  • Follow-up with HRA regarding checks every 5 days and inform Office Aide when to pick-up checks.
  • Release checks to all appropriate parties within 5 days of receiving checks.
  • Expedite all emergency check follow-up and disbursements.
  • Complete case closing paperwork and mail clients a CAMBA case closing letter.
  • May follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
  • May assist supervisor in coordinating special projects. 
  • May evaluate actual living conditions of clients through home visits.
  • May prepare marketing materials for the program.
  • May reach out and market the program to the community in order to recruit clients.
  • May prescreen clients over the telephone for eligibility and may schedule intake appointments.
  • May schedule appointments for client with referral organizations.
  • May escort clients to appointments (educational, medical, social service, etc.).
  • May input client data and client progress information into automated database.
  • Tasks may be modified, expanded and/or assigned over a period of time.

Minimum Education/Experience Required:

  • High school diploma or G.E.D. and/or equivalent experience.

Other Requirements:

  • Program is located in community-based setting. Client Advocates must be able to adapt to the culture and environment of the location.
  • Bilingual English/Spanish and/or Haitian Creole preferred.


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