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Assistant Director, Eviction Prevention Unit

Located on‑site in two HRA Income Support Centers and Job Centers in Brooklyn, CAMBA's Eviction Prevention Unit (EPU) is targeted to 1,500 clients yearly at risk of becoming homeless, whose problems cannot be solved by the general Center staff.  CAMBA's EPU staff members help clients stabilize their housing and financial situations by providing welfare advocacy, assistance applying for housing benefits and other rental arrears assistance, as well as referrals to legal services that will help them resolve problems with government benefits and housing.  The program also makes referrals to other needed benefits and services to enhance housing stability, foster self-sufficiency and improve family functioning.


Essential Duties and Responsibilities:  The person filling this position is expected, under general direction, to ensure the smooth day-to-day running, coordination and supervision of all program-related staff and services in accordance with all program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols; including the following: 

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Communicate with peers in other CAMBA programs on issues related to client progress.
  • Understand all aspects of contract requirements and communicate this understanding to staff.
  • Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
  • Observe direct reporting staff engaging with clients and/or supervisory staff.
  • Conduct weekly client progress reviews with staff.
  • Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
  • Prepare contract reports and statistical information for both CAMBA management and funder use.
  • Assist in the analysis of program and demographic data to make programmatic improvements.
  • Organize onsite and offsite training opportunities for professional development of staff.
  • Assist the Program Manager in providing oversight for all aspects of the program in his/her absence.
  • Confer with the Program Manager, Senior Vice-President, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
  • Attend staff/funder/outside agency meetings as requested.
  • May prescreen clients over the telephone for eligibility and may schedule intake appointments.
  • May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.
  • May develop appropriate marketing material and marketing/outreach strategies for the program.
  • May network both within and outside CAMBA to expand client recruitment and opportunities for client success.
  • May review and sign time sheets.
  • May prepare performance appraisals for direct reporting staff.
  • May conduct initial intake or assessment of clients and clients' families and periodic reassessments.
  • May have direct client service/program responsibilities in addition to the above.
  • Tasks may be modified, expanded and/or assigned over a period of time.

Minimum Education/Experience Required:
  • Bachelor's degree (B.A.) and two years of applicable experience and/or equivalent experience.

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