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Client Advocate, Project ALY

Structural-Level Change/Project Accept LGBT Youth (ALY):  CAMBA's Project Accept LGBTQ Youth (ALY) consists of two components to promote structural change around family acceptance of LGBTQ youth:  1) an intervention that draws on a community identification process, the development and dissemination of role model stories and resource kits, and group presentations, and 2) a social marketing campaign.   Both components utilize stories of acceptance from supportive parents and families of lesbian, gay, bisexual, transgender, queer and questioning (LGBTQ) youth and teens in order to change underlying causes of HIV infection among this group. The ultimate goal is to promote parental and familial acceptance of LGBT youth, thus increasing self-esteem and self-worth and decreasing risk of future health or mental health problems including HIV infection and substance abuse.  By encouraging parents and family members of LGBTQ youth to become role models and share their stories of acceptance, we will help break the silence, remove stigma, and motivate change throughout the community.  Our program targets parents and families of LGBTQ youth, ages 14 to 26, in the Flatbush community, the majority of which are Black or Latinx, and surrounding neighborhoods in Central Brooklyn.


Essential Duties and Responsibilities:  The person filling this position is expected, under close supervision, to: (1) assist program staff by being a client liaison with outside organizations regarding such matters as education, healthcare, housing, social services, legal issues, etc; and (2) assist clients in attaining their goals by identifying and locating community resources and by referring clients to appropriate services both within and outside CAMBA.; including the following:    

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Prepare marketing materials for the program.
  • Conduct outreach activities to market the program to the community in order to recruit new clients and re-engage former clients. 
  • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
  • In collaboration with the counselors, work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
  • Contact clients via telephone, mail and/or face-to-face home and office visits to ensure adherence to program, and document via progress notes.
  • Input client data and client progress information into automated database.
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • Create and maintain client files and make copies of all client documents.
  • Conduct initial and ongoing assessments of clients and clients' families' situations and needs.
  • Plan, coordinate and facilitate social/peer support events, including group facilitation for clients.
  • May escort clients to appointments (educational, medical, social service, etc.).
  • May evaluate actual living conditions of clients through home visits.
  • May prescreen clients over the telephone for eligibility and may schedule intake appointments.
  • May assist clients in completing all CAMBA intake applications and forms.
  • May schedule appointments for client with referral organizations.
  • May assist clients in completing all CAMBA intake applications and forms.
  • May assist clients in completing applications for benefits and entitlements, and may process applications on clients' behalf.
  • May schedule appointments for client with referral organizations.
  • May follow-up with clients for a period of time after successful completion of their primary goals to assure client stability.
  • Tasks may be modified, expanded and/or assigned over time.


Minimum Education/Experience Required:
  • Sufficient education and technical expertise to comprehend written and oral instructions to accomplish tasks; and to document accomplished tasks.

Other Requirements:

  • Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.

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