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Assistant Program Director, Flagstone Family Center

Program Overview:​

CAMBA's Flagstone Family Center provides comprehensive case management services to 160 families who are in a Tier II transitional residence program for homeless families.  The facility consists of eight (8) four (4) story walk up apartment buildings on the east and west sides of the street.  There will be two main entrances: one for the east side of the street and one for the west.  Each building contains 20 apartments of varying sizes, each fully self-contained. 

 

The Responsibilities of the Assistant Program Director Include:

  • To ensure the smooth day-to-day running, coordination and supervision of all program-related staff and services in accordance with all program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols
  • Understand all aspects of contract requirements and communicate this understanding to staff.
  • Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best practices.
  • Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
  • Observe direct reporting staff engaging with clients and/or supervisory staff.
  • Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
  • Assist the Program Director in providing oversight for all aspects of the program in his/her absence.
  • Prepare reports and statistical information for both CAMBA management and funder use.
  • Assist in the analysis of program and demographic client data to make programmatic improvements.
  • Organize onsite and offsite training opportunities for professional development of staff.
  • Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS' Performance Incentive Plan.
  • Develop program content to address residents needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations .
  • Plan, coordinate and facilitate social/peer support and ADL events.
  • Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
  • Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
  • Provide assistance and follow-up in regards to critical incidents with clients. 
  • Liaison with sub-contractors to ensure appropriate service delivery and quality.
  • Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
  • Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
  • Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc​.).
  • Prepare performance appraisals for direct reporting staff.
  • Attend staff/funder/outside agency meetings as requested.


Requirements for the Assistant Program Director Include:
  • Bachelor's degree (B.A.) and two years of applicable experience and/or equivalent experience.
  • Ability to be on call 24 hours a day, 7 days a week.

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