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Program Director, The Landing Family Shelter

Program Overview:​​

CAMBA’s The Landing Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility.  It provides comprehensive case management services to 169 families who are in a transitional residence program for homeless families.  The three story facility has rooms of various sizes, common areas and provides on-site security and social services. 


Responsibilities of The Program Director: 

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Clearly communicate both CAMBA's and funders' policies, requirements, guidelines, and program performance targets to staff.
  • Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best program practices.
  • Work with all staff to set staff performance targets in accordance with contract requirements.
  • Ensure that all direct and subordinate staff complies with CAMBA's and funders' polices and rules.
  • Oversee all program operations and manage direct reporting program staff and their subordinates.
  • Develop and implement Quality Assurance measures to ensure quality service delivery to clients.
  • Ensure that all client files and program files are kept in compliance with CAMBA's and funder's standards.
  • Direct, coordinate, supervise and document programmatic activities facilitated by direct reporting staff.
  • Observe staff engaging with clients and/or supervisors and their direct reports.
  • Conduct client and program progress reviews with staff.
  • Prepare, review and ensure the accuracy and timeliness of, contract reports and statistical information for both CAMBA management and funder use.
  • Analyze program and demographic data to make programmatic improvements.
  • Conduct regular staff meetings.
  • Oversee onsite and organize offsite training opportunities for professional development of staff.
  • Ensure that the site meets all regulatory compliance (i.e.-health, DHS, OTDA, Callahan, RSRI, safety, and fire department).
  • Ensure that all housing goals, targets, and performance outcomes are met on a monthly/quarterly/annual basis.
  • Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
  • Direct and coordinate the hiring and firing of shelter staff (in consultation and agreement with Human Resources).
  • Ensure that any disciplinary action taken, regarding staff, is in compliance with CAMBA's disciplinary policy and procedure.
  • Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
  • Initiate and proactively create solutions to address gaps in shelter services or staff performance (i.e., basic computer training use of technology).
  • Address and implement resolutions to client/staff complaints in a timely manner.
  • Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
  • Interact and troubleshoot issues with subcontractors and vendors (i.e.-food, medical, laundry, technology, etc.)
  • Review and sign time sheets.
  • Supervise, review and approve staff and subordinates' training, vacation and leave.
  • Prepare performance appraisals for direct reporting program staff.
  • Participate in staff/funder/community and all outside agency meetings as requested.
  • Immediately report to the appropriate Vice President any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability.
  • Confer with the Vice President and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
  • May interact with funders.
  • May have direct client service/program responsibilities in addition to the above.
  • Tasks may be modified, expanded and/or assigned over time.


Requirements of the Program Director:

  • Bachelor's degree (B. A.) and three years of applicable experience and/or equivalent experience. Master's degree preferred. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).​
  • Ability to be on call 24 hours a day, 7 days a week.
  • Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.​


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