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Client Advocate I, Broadway House Women's Shelter

CAMBA operates five homeless shelters funded by New York City Department of Homeless Services.  Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility.  Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.  Specifically, The Broadway House Women's Shelter in Bushwick serves 165 women, approximately 37 of whom are mentally ill and chemically addicted. 


Essential Duties and Responsibilities:  The person filling this position is expected, under close supervision, to: (1) assist case managers by being a client liaison with outside organizations regarding such matters as education, healthcare, housing, social services, legal issues, etc; and (2) assist clients in attaining their goals by identifying and locating community resources and by referring clients to appropriate services both within and outside CAMBA; including the following: 

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Report and document outcomes of referrals and interactions with outside providers to appropriate case manager and/or social services supervisor.
  • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
  • In collaboration with the case manager(s), work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
  • Plan, coordinate and facilitate new client orientations/social/peer support events, including group facilitation for clients.
  • Evaluate client living conditions by conducting dorm inspections.
  • Escort clients to appointments for housing, entitlements, etc.
  • Assist with the closing of client's charts (i.e. Review for completeness and archiving).
  • Monitor and provide assistance to improve client's ADL issues.
  • Monitor clients' progress toward their goals via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
  • Input client data and client progress information into automated database (i.e. Enginuity).
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • Create and maintain client files and make copies of all client documents.​


Requirements:

  • High school diploma or G.E.D. and/or equivalent experience.​

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