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Care Manager, Health Home

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 160 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 20,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA's Health Home program is an innovative new model of care management focused on improving the health outcomes for individuals with severe mental illness & other complex chronic illnesses through coordinated networks of medical, psychiatric, behavioral health, social service & housing providers. Staff will use cutting-edge health information technology & a unified plan of care to ensure all clients connect to & maintain primary medical care, prevent hospital stays, &/or reduce the length of hospitalizations. CAMBA's participation in health home places it at the forefront of a broad system wide change that will have a significant impact on many human services sectors.​

Responsibilities: 

  • Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
  • Plan and organize program activities to maximize program contract's goals and performance targets.
  • Motivate, coach and counsel direct reporting staff to excel.
  • Ensure that all direct reporting staff completes all necessary case management documentations including intake assessment and uses results to coordinate the completion of the care plan, self-management goals and strategies, as required.
  • Ensure that all client charting documentation are up-to-date and reflect services provided such as service plans, re-certifications and psychiatric assessments. 
  • Assist with the development of program content to address client needs related to housing, substance abuse treatment, mental health and employment.
  • Provide assistance, interventions and follow-up in regards to critical incidents with clients (i.e., ER admissions). 
  • Encourage teamwork among direct reporting staff as well as among peers.
  • Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
  • Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc. 
  • Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
  • Administer constructive discipline to direct reporting staff, as needed.
  • Monitor clients' progress toward their goals (dates achieved) and document via progress notes.
  • Review all documentation related to clients' progress for accuracy, completeness, and clarity.
  • Review and sign time sheets.
  • Prepare performance appraisals for directed reporting staff.
  • Conduct chart auditing of client files (i.e., paper and electronically).
  • Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
  • Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
  • Lead and participate in administrative and staff meetings as requested.
  • Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.​

Requirements:

  • BA or BS and two years of applicable experience, and/or equivalent experience. 
  • Proficient experience using Microsoft Office software and knowledge of databases.
  • Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues. Bi-lingual English with any one of the following languages: Spanish, Russian, Haitian-Creole, Chinese (Mandarin or Mandarin/Cantonese) preferred.
  • Some evening/weekend availability may be required. ​

EOE:
CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.​​


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