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Health Educator/Case Manager, The Supportive Counseling and Family Stabilization Program

The Supportive Counseling Family Stabilization Program (SCF) provides supportive, clinical, and low-threshold case management services to 100 persons living with HIV/AIDS (PLWHA) and their families.  The primary goal is to provide support, stability, and reduce stressors, to ensure that our clients have access to and successfully maintain their connection to primary health care.  The program's core services include: 1.) weekly support groups to assist clients with developing ways of coping, reducing stress, building social and peer support, and relationship skills;  2.) individual supportive counseling on topics such as; HIV disclosure to partners and family members, harm reduction skills building, and treatment adherence; 3) family counseling on topics that include improving communication, developing and strengthening relationships, and increasing safer sex practices; and 4) low-threshold case management services to assist clients in reducing barriers to care, to coordinate care with other providers, and to access support services for immigrant clients. The main goal of SCF is to ensure that clients access and maintain connection with HIV primary care and necessary supportive services.  To ensure that our clients reach their service plan goals our Counselors and Client Advocate/Peer Educator are available to accompany clients to their primary care and other service appointments. Interpretation services are provided on an as-needed basis.  
 
Essential Duties and Responsibilities:  The person filling this position is expected, under general supervision, to:
(1) provide individual and/or group counseling services to assist individuals and their families to achieve effective personal development and adjustment; and (2) counsel clients in dealing with such issues as: behavior, educational progress, family dynamics, mental and physical health, housing, personal finances, substance abuse, mental and/or physical trauma, etc.; including the following:    
 
  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Persuade referred clients to schedule initial appointment with Counselor.
  • Review all documentation establishing clients' eligibility for program.
  • Assist clients in completing all CAMBA intake applications and forms.
  • Create and maintain client files and make file copies.
  • Conduct initial assessment of clients and/or clients' families.
  • Consult with others both inside and outside of CAMBA to determine causes of client problems and effect solutions.
  • With clients' and/or client families' agreement, arrange for medical, psychiatric, educational and other tests and examinations that may disclose causes of client difficulties and indicate remedial measures.
  • Assist clients' and their families' to alter their attitudes and behaviors that cause or aggravate problems.
  • Assist clients in attaining their goals by identifying and locating community resources for clients and by making referrals to appropriate services both within and outside CAMBA.
  • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
  • Lead group counseling sessions to assist individuals to identify and understand the impact of risky lifestyle behaviors and issues related to HIV, sexual health, behaviors, and practices.  
  • Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
  • Periodically reassess clients and update services plans and goals to reflect current status.
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • Follow-up with clients for a period of time after successful completion of their primary goals to assure client stability.
  • Recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of area).
  • Conduct Quality Assurance of client's charts.
  • Input client data and client progress information into automated database.
  • May, in collaboration with clients, prepare initial service plans, including short-term and long-term client goals.
  • May act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
  • May reach out and market the program to the community in order to recruit clients.
  • Tasks may be modified, expanded and/or assigned over time.

​Minimum Education/Experience Required:

  • Bachelor's degree (B.A., B.S.W.) in social work, psychology, or a related field and three years of applicable experience and/or equivalent experience.  
Other Requirements:
  • Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.
  • Bilingual (English/Spanish) preferred.
  • Highly motivated and works collaboratively in a team environment.
  • Ability to work with people from many different racial, cultural, and ethnic backgrounds.
  • Experience with HIV prevention and counseling is desirable.
  • Demonstrated ability in group facilitation and individual counseling is strongly preferred.
  • Understanding of issues impacting lesbian, gay, bisexual, and transgender (LGBT) individuals and families.

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