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Receptionist, Health Home

CAMBA's Health Home program is an innovative new model of care management focused on improving the health outcomes for individuals with severe mental illness & other complex chronic illnesses through coordinated networks of medical, psychiatric, behavioral health, social service & housing providers. Staff will use cutting-edge health information technology & a unified plan of care to ensure all clients connect to & maintain primary medical care, prevent hospital stays, &/or reduce the length of hospitalizations. CAMBA's participation in health home places it at the forefront of a broad system wide change that will have a significant impact on many human services sectors.

Essential Duties and Responsibilities:  

The person filling this position is expected, under close supervision, to: (1) operate multi-line telephone system to answer incoming calls; (2) direct callers to appropriate personnel; and (3) assist non-clerical staff with clerical work (i.e., data collection and entry); including the following:​

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Retrieve messages from general voicemail and forward to appropriate personnel.
  • Take or deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.

Minimum Education/Experience Required:

Sufficient education (English-speaking, -reading, -writing, & math abilities) to comprehend oral and written information and to assist callers and visitors and staff. ​

Other Requirements:

Ability to type 25 words per minute.

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