Assistant Program Manager (Clinical), The Gathering Place Drop-in Center
The Gathering Place is a Drop-In Center in Brooklyn serving 75 homeless men and women 18 years and older. The Center is open from 6am to 8:30pm / 7-days-a-week and provides a safe, sanitary, and stable alternative to the street. The Center uses an individualized and flexible approach to serve the hard-to-reach homeless population. Center services include: two nutritious meals a day; shower and laundry facilities; access to clothing, mail and telephone services; recreational activities; intensive case management services; benefits/entitlements assistance; and, comprehensive medical and mental healthcare services, including acupuncture, substance abuse counseling and treatment referral services. The Center's goal is to re-connect clients to treatment services and assist in their transition to temporary shelter and/or permanent housing. CAMBA's operation of the Park Slope Women's Shelter, Broadway House Women's Shelter and the Atlantic Avenue Men's Shelter facilitates a smoother and easier access to the shelter system for those homeless individuals reluctant to enter the shelter system via the standard shelter assessment facilities.
Essential Duties and Responsibilities: The person filling this position is expected to ensure the smooth day-to-day running, coordination and supervision of all case management staff, clinical services, and Recreation programming and activities in accordance with all program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols; including the following:
- Maintain professional relationships with clients and client confidentiality.
- Practice Universal Precautions/Standard Protocol & Procedures.
- Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
- Understand all aspects of contract requirements and communicate this understanding to staff.
- Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients.
- Develop and implement a system to ensure that clients maintain their medication compliance on a weekly basis.
- Communicate with peers in other CAMBA shelters on issues related to client progress and best practices.
- Provide shift coverage and all duties encompassed by this responsibility, including: coordinate/conduct rounds to monitor the facility, maintain client contact and feedback, monitor clients' safety and ensure safety policies and procedures are practiced daily, respond to emergencies in an appropriate and professional manner, conduct intake and assessment of clients, distribute personal care kit items, ensure the proper distribution of meals.
- Work with direct reporting staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
- Observe direct reporting staff engaging with clients and/or supervisory staff.
- Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
- Assist the Program Manager in providing oversight for all aspects of the program in his/her absence.
- Prepare reports and statistical information for both CAMBA management and funder use.
- Assist in the analysis of program and demographic client data to make programmatic improvements.
- Organize onsite and offsite training opportunities for professional development of staff.
- Confer with the Senior Program Manager, Program Director, Vice-President and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
- Ensure that all housing goals and performance outcomes are met on a monthly/quarterly/annual basis.
- Monitor and track clients' housing placements and Individual Service Plans.
- Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS' Performance Incentive Plan.
- Develop program content to address residents needs related to housing, substance abuse treatment, mental health and employment.
- Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
- Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
- Provide assistance and follow-up in regards to critical incidents with clients.
- Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
- Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
- Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc.
- Conduct screening, interviews, and reference checks; develop hiring packets; and make recommendations for hiring staff.
- Review and sign time sheets.
- Prepare performance appraisals for direct reporting staff.
- Attend staff/funder/outside agency meetings and case reviews with staff and clients as required.
- Immediately report to the appropriate Program Manager/Program Director/Vice-President any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability.
- Complete incident reports, weekly, and monthly reports.
- Facilitate interdepartmental communication and conduct regular staff/departmental meetings.
MINIMUM EDUCATION/EXPERIENCE REQUIRED:
Master's degree (M.A., L.M.S.W.) and three years of applicable experience. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).
Ability to be on call 24 hours a day, 7 days a week.