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Receptionist, CAMBA Legal Services

CAMBA Legal Services, Inc. (CLS) is the legal services arm of CAMBA, Inc. CLS provides free civil legal services to low-income New Yorkers in the areas of consumer law, foreclosure prevention, immigration, housing law, and domestic violence assistance.  In addition to providing direct representation and providing legal advice and counsel to thousands of clients, CAMBA attorneys also engage in legislative advocacy, impact litigation in both state and federal court, provide community education and offer expert training on a wide range of issues, services that allow members of our community improve their lives. 

Essential Duties and Responsibilities:  The person filling this position is expected, under close supervision, to: (1) operate multi-line telephone system to answer incoming calls; (2) direct callers to appropriate personnel; and (3) assist non-clerical staff with clerical work (i.e., data collection and entry); including the following:

  • Retrieve messages from general voicemail and forward to appropriate personnel.
  • Take or deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
  • Answer questions about organization and provide callers with address, directions, and other information.
  • Welcome onsite visitors, determine nature of business, and announce visitors to appropriate personnel.
  • Monitor visitor access and issues passes when required.
  • Update appointment calendars.
  • Receive, sort, and route mail, and maintain and route publications.
  • Maintain fax and copy machines, assist users, send faxes, and retrieve and route incoming faxes.
  • Update site bulletin board weekly.
  • Maintain the professional appearance of the receptionist's area.
  • Create and print fax cover sheets, memo, correspondence, report, program marketing materials, and other document when necessary.
  • Perform other clerical duties as needed, such as filing, photocopying, and collating.
  • Perform computer data entry/verification functions.
  • Order, receive, and maintain office supplies.  
  • Maintain package log and legal documents.
  • Prescreen clients over the telephone for eligibility and schedule intake appointments.
  • Conduct initial intake or assessment of clients.
  • Assist clients in completing all CAMBA intake applications and forms.
  • Refer clients to appropriate services both within and outside CAMBA.
  • Assist with creating and maintaining client files.
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • May prepare travel vouchers.
  • Tasks may be modified, expanded and/or assigned over time.

 ​​Minimum Education/Experience Required:

  • Sufficient education (English-speaking, -reading, -writing, & math abilities) to comprehend oral and written information and to assist callers and visitors and staff. 
Other Requirements:

  • Ability to type 25 words per minute.

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