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Director of Security and Operations, The Kensington Family Shelter

CAMBA's The Kensington Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility.  It provides comprehensive case management services to 64 families who are in a transitional residence program for homeless families.  The five story facility has 4 floors plus a basement with rooms of various sizes, common areas and provides on-site security and social services.


Responsibilities of the Director of Secuirty and Operations:

  • Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
  • Observe direct reporting staff engaging with clients and/or supervisory staff.
  • Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
  • Assist the Senior Program Manager in providing oversight for all aspects of the program in his/her absence.
  • Prepare reports and statistical information for both CAMBA management and funder use.
  • Assist in the analysis of program and demographic client data to make programmatic improvements.
  • Organize onsite and offsite training opportunities for professional development of staff.
  • Confer with the Senior Program Manager, Vice-President, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
  • Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS' Performance Incentive Plan.
  • Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
  • Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
  • Provide assistance and follow-up in regards to critical incidents with clients. 
  • Develop, implement and manage facility security and preventive maintenance plan.
  • Oversee and ensure the daily security and maintenance of the facility.
  • Conduct scheduling, planning and training of security staff to ensure that security arrangements are compliant with DHS requirements.​



Requirements for the Director of Secuirty and Operations Include: 

  • Bachelor's degree and two years of applicable experience and/or equivalent experience.​​
  • On call 24 hours a day, 7 days a week.
  • Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.
  • Supervisory experience a must.
  • Must obtain and maintain First Aid/CPR certification.
  • Must obtain and maintain certification in overdose prevention.
  • Must obtain and maintain F-80 Fire Safety Coordinator certification.
  • Must obtain and maintain CPI (Crisis Prevention) certified.​​

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