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Assistant Program Manager (Director of Security and Operations), The Kings Inn Family Shelter

​CAMBA’s The Kings Inn Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility.  It provides comprehensive case management services to 100 families who are in a transitional residence program for homeless families.  The two story facility has rooms of various sizes, common areas and provides on-site security and social services. 

Essential Duties and Responsibilities:  The person filling this position is expected to ensure the smooth day-to-day running, coordination and supervision of security, maintenance and operation staff in accordance with all program goals and all CAMBA and program policies, procedures, and protocols; including the following: 

  • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Understand all aspects of contract requirements and communicate this understanding to staff.
  • Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best practices.
  • Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
  • Observe direct reporting staff engaging with clients and/or supervisory staff.
  • Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
  • Assist the Senior Program Manager in providing oversight for all aspects of the program in his/her absence.
  • Prepare reports and statistical information for both CAMBA management and funder use.
  • Assist in the analysis of program and demographic client data to make programmatic improvements.
  • Organize onsite and offsite training opportunities for professional development of staff.
  • Confer with the Senior Program Manager, Vice-President, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
  • Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS' Performance Incentive Plan.
  • Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
  • Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
  • Provide assistance and follow-up in regards to critical incidents with clients. 
  • Develop, implement and manage facility security and preventive maintenance plan.
  • Oversee and ensure the daily security and maintenance of the facility.
  • Conduct scheduling, planning and training of security staff to ensure that security arrangements are compliant with DHS requirements.
  • Oversee and/or ensure provision of repairs, improvements, and cleaning of facility on a timely basis.
  • Maintain equipment and tools.
  • Ensure contractual services (i.e., extermination, fire safety system, HVAC) are provided as required.
  • Ensure that City and state rules and regulations are adhered to in regards to sanitation, snow removal, sidewalk litter, DHS, FMD,  OTDA, FDNY and  Dept. of State, etc.
  • Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
  • Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
  • Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).
  • Review and sign time sheets.
  • Prepare performance appraisals for direct reporting staff.
  • Attend staff/funder/outside agency meetings as requested.
  • Immediately report to the appropriate Senior Program Manager/Vice-President any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability.
  • Complete incident reports, weekly and monthly reports.
  • Facilitate interdepartmental communication and conduct regular staff/departmental meetings.​

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

Bachelor's degree and two years of applicable experience and/or equivalent experience.​

OTHER REQUIREMENTS:

  • Ability to be on call 24 hours a day, 7 days a week.
  • Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.
  • ​​May be required to become First Aid/CPR certified.
  • May be required to become certified in overdose prevention.
  • Bi-lingual preferred.​
This position is located in East Elmhurst, Queens.​

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