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Supervisor II (Care Manager/Project Coordinator), Health Homes

​CAMBA's Health Home program is an innovative new model of care management focused on improving the health outcomes for individuals with severe mental illness & other complex chronic illnesses through coordinated networks of medical, psychiatric, behavioral health, social service & housing providers. Staff will use cutting-edge health information technology & a unified plan of care to ensure all clients connect to & maintain primary medical care, prevent hospital stays, &/or reduce the length of hospitalizations. CAMBA's participation in health home places it at the forefront of a broad system wide change that will have a significant impact on many human services sectors.

Essential Duties and Responsibilities:  The person filling this position is expected, under general direction, to ensure the smooth day-to-day running and supervision of social services staff and services in accordance with program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols; including the following:

  • Communicate effectively with clients, direct reporting staff, peers, supervisors, community partners and funders.
  • Create and maintain relationships with hospital staff.
  • Plan and organize program activities to maximize program contract's goals and performance targets.
  • Motivate, coach and counsel direct reporting staff to excel.
  • Ensure that all direct reporting staff completes all necessary case management documentations including intake assessment and uses results to coordinate the completion of the care plan, self-management goals and strategies, as required.
  • Ensure that all client charting documentation are up-to-date and reflect services provided such as service plans, re-certifications and psychiatric assessments. 
  • Assist with the development of program content to address client needs related to housing, substance abuse treatment, mental health and employment.
  • Provide assistance, interventions and follow-up in regards to critical incidents with clients (i.e., ER admissions). 
  • Encourage teamwork among direct reporting staff as well as among peers.
  • Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
  • Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc. 
  • Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
  • Administer constructive discipline to direct reporting staff, as needed.
  • Monitor clients' progress toward their goals (dates achieved) and document via progress notes.
  • Review all documentation related to clients' progress for accuracy, completeness, and clarity.
  • Review and sign time sheets.
  • Prepare performance appraisals for directed reporting staff.
  • Conduct chart auditing of client files (i.e., paper and electronically).
  • Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
  • Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
  • Lead and participate in administrative and staff meetings as requested.
  • Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.​


BA or BS and two years of applicable experience, and/or equivalent experience.


  • Proficient experience using Microsoft Office software and knowledge of databases.
  • Must obtain clearance via negative TST Test and negative drug test.
  • Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues. Bi-lingual English with any one of the following languages: Spanish, Russian, Haitian-Creole, Chinese (Mandarin or Mandarin/Cantonese) preferred.
  • Some evening/weekend availability may be required. 

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