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Assistant Program Manager, Homeless Shelter, Brooklyn

Why CAMBA: Does your work change the lives of others? Does your work bring hope to the people you serve every day? If you join the CAMBA team it will!​

CAMBA’s Shelters, temporarily housing single men, women and families, are among the most successful in NYC, resulting in placement of thousands of homeless clients in permanent and transitional housing. Recent increases in capacity, awarded by NYC DHS, have resulted in expanded professional opportunities in these Brooklyn facilities.​

Essential Duties and Responsibilities:  The person filling this position is expected, under general direction, to ensure the smooth day-to-day running, coordination and supervision of all program-related staff and services including the following:  

  • Understand all aspects of contract requirements and communicate this to staff.
  • Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best practices.
  • Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
  • Observe direct reporting staff engaging with clients and/or supervisory staff.
  • Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
  • Assist the Program Manager in providing oversight for all aspects of the program in his/her absence.
  • Prepare reports and statistical information.
  • Make programmatic improvements.
  • Organize onsite and offsite training opportunities for professional development of staff.
  • Ensure and maintain all regulatory agencies standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.).
  • Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS' Performance Incentive Plan.
  • Develop program content to address residents needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations.
  • Plan, coordinate and facilitate social/peer support and ADL events.
  • Troubleshoot client and direct reporting staff program problems.
  • Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
  • Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
  • Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
  • Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).
  • Review and sign time sheets.
  • Prepare performance appraisals for direct reporting staff.
  • Attend staff/funder/outside agency meetings as requested.
  • Immediately report to the appropriate Program Manager/Program Director any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

Bachelor's degree and two years of applicable experience and/or equivalent experience.

OTHER REQUIREMENTS:

  • Ability to be on call 24 hours a day, 7 days a week.

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