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Client Advocate I, SafeCare Family Services (SFS), Families For Kids (FFK)

​SafeCare Family Services (SFS): SafeCare Family Services is an evidence-based, in-home, parenting skills training curriculum for parents who are at risk of, or who have been reported for, child maltreatment. The program is broken down into 3 curriculum modules. The Parent-Child/Parent-Infant Interactions Module targets risk factors associated with neglect and physical abuse. The Health Module targets risk factors for medical neglect. The Home Safety Module targets risk factors for environmental neglect and unintentional injury. The majority of the curriculum is conducted through home visits to eligible families. SafeCare Family Services takes a structured problem-solving approach and serves clients with at least one child in the home between the ages of 0-5, who can benefit from enhanced parenting skills, have an open case of neglect or a history of neglect, lack resources or social support, are in the Independent Living Program, are participating in a substance abuse treatment program, are receiving mental health care services and/or have demonstrated a lack of supervision and safety. Families For Kids (FFK) is a preventive foster care program that operates in conjunction with the Beacon Center at P.S. 269. FFK helps families eliminate or reduce the risk of child abuse and neglect – which often results in children entering the foster care system – by identifying and providing those specific services that address those issues placing a youth at risk of foster care placement.  Additional support services are also provided such as parenting workshops, parent support groups, assistance with government entitlements, health concerns, referrals for treatment programs and other barriers that may be causing the family additional stress in caring for their children. 

Essential Duties and Responsibilities:  The person filling this position is expected, under close supervision, to: (1) assist case managers by being a client liaison with outside organizations regarding such matters as education, healthcare, housing, social services, legal issues, and concrete needs, etc; (2) assist case managers in attaining their goals by identifying and locating community resources for clients and by making referrals to appropriate services both within and outside CAMBA; including the following: 

  • Maintain all program service logs.
  • Greet visitors/clients, determine nature of business, and announce visitors to appropriate personnel.
  • Provide callers with answers to questions about the organization (i.e.-address, fax #, directions, etc.).
  • Compose, type and send general correspondence, memos, reports and marketing materials (via e-mails, faxing, interoffice mail, etc.).
  • Copy, collate and file correspondence and various documents weekly.
  • Organize and maintain filing system(s) including client files.
  • Maintain a log of all client intakes.
  • Plan, coordinate and facilitate social/peer support events (i.e., family night, educational/recreational trips, parenting workshop etc.)
  • Utilize the PROMIS, Enginuity and CONNECTIONS database.
  • Organize and maintain food pantry (i.e. – ordering, inventory).
  • In collaboration with the case manager(s), work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
  • Assist in the creation and maintain client files and make copies of all client documents.
  • Provide phone coverage and facilitate mailings to and from the post office.
  • Provide all required information for weekly/monthly/quarterly/annual reports.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

High school diploma or G.E.D. and/or equivalent experience.

OTHER REQUIREMENTS:

  • Must obtain and maintain State Central Registry (SCR) clearance and criminal history clearance through the duration of employment.
  • Ability to travel from site to site.
  • May be required to work nights to assist with various events throughout the year.
  • Experience working with fathers preferred.

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