2244 Church Avenue, Brooklyn, NY 11226
T: (718) 282-0108
Program Summary: CAMBA’s Customer Service and Critical
Thinking prepares clients for positions in various customer
service fields. The curriculum includes scenario-based, problem-posing
techniques exploring customer service themes such as:
- Communicating effectively on the telephone
- Taking initiative
- Using computers to process information
- Working and serving customers in a diverse environment
Clients learn the challenges and benefits of working with the
public, considering various techniques and advice, perspectives,
and their own experiences, both as employees and as customers.
Clients gain an understanding of customer expectations
and learn specific techniques and strategies to best serve
customers. Classroom instructors use short readings, quizzes,
vocabulary lessons and writing exercises to engage clients.
Clients visit businesses, analyzing them in the context of
class discussion. Clients leave with an increased awareness
of exceptional customer service and how to turn a negative
customer service interaction into a positive experience.
Eligibility: Adults, 18 years or older who are work-authorized
in the U.S. and who have a High School Diploma,
GED or HSE. Must be a NY State resident.
Clients Served Annually: 220
Referrals Accepted: Yes